HERMIT CRAB

1. Applicable Subjects

• These regulations apply to all audiences participating in the free ticket booking program through the official online booking system.

2. Age Restrictions

• Customers are required to select films appropriate to their age classification.
• The cinema reserves the right to refuse admission if age requirements are not met.

3. Ticket Quantity Limitations

• Each account may book a maximum of 02 tickets per screening session.
• The use of multiple accounts to exceed the prescribed ticket limit is strictly prohibited.

4. Booking and Confirmation Regulations

• Tickets must be booked in advance through the official online system.
• Upon successful booking, the system will send a confirmation email containing ticket details and a QR code for cinema admission.
• Notifications displayed after successful booking must correspond to the language settings of the user’s browser and shall not be limited to Vietnamese only.

5. Regulations on Screening Time Conflicts

• Customers may only register for screening sessions that do not overlap in time on the same day.
• The system will automatically prevent bookings for two films with overlapping screening times.

6. Ticket Cancellation

• Customers are permitted to cancel a maximum of 02 tickets per day at least 02 hours prior to the screening time. After this deadline, tickets may no longer be cancelled.

7. Violation Handling Policy (No-show Cases)

In cases where customers book tickets but fail to attend the screening (“no-show”), the system shall apply the following restrictions:

• 01 no-show: suspension of booking privileges for 01 day (all registered tickets will be cancelled)

• 02 no-shows: suspension of booking privileges for 03 days (all registered tickets will be cancelled)

• 03 no-shows: suspension of booking privileges for 07 days (all registered tickets will be cancelled)

• 04 no-shows: permanent revocation of the account’s ticket booking privileges

8. No Refund or Exchange Policy

• Free tickets are non-transferable, non-exchangeable, and may not be redeemed for cash (except for cancellations made within the prescribed time limit).

9. Compliance with Cinema Regulations

• Customers must comply with all general cinema regulations when attending screenings.
• The cinema reserves the right to refuse service to individuals found in violation of applicable regulations.

10. General Terms

• The Organizing Committee reserves the right to amend or supplement these regulations when necessary.
• All final decisions shall rest with the program organizer.